- Understand and enforce resort credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
- To be ready and responsible to perform any other duties as designed or required by RSVM/RES Supervisor/GM/RM.
- Follow the checklist and submit to reservations supervisor on daily basic.
- Processes reservations from the sales office, other departments, and travel agents.
- Communicates reservation information to the front desk if needed.
- Knows the selling status, rates, and benefits of all packages plans.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
- Process no- show and cancellations as per the hotel policy and procedures.
- Track all reservations picked up from all On- line channels like hotel website, OTA, GDS, other third party etc.
- Helps develop room revenue and occupancy forecasts.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
- Knows the type of rooms available as well as their location and layout.
- All reservation modifications are updated on system immediately and accurately in case of any changes.
- Verify if each reservation requests are processed as per the hotel standards and without delay.
- Keep track Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
- Receive contracts detailing room allotments and creates allotments on system.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional.
- If there are failed reservations to update the system, then process those reservations manually.
- Processes reservations by mail, telephone, online channels ..
- Update No- shows and cancellations on all OTA&039;s without fail to avoid and unwanted commissions.
- Maintains a clean and organized work area.
- Assists and prepare in groups pre- arrival process and also preparing group rooming lists.
- Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.
- Understands the resort&039;s policy on guaranteed reservations and no- shows.
* Benefits
- Dynamic, professional & open minded working environment
- Good salary, benefits and bonus.
- Supporting shift meals at staff canteen
- Have annual physical examination.
