Reservations Agent - Nhân Viên Đặt Phòng

What is the job?
Your day to day
Phu Quoc Long Beach Resort and Regent Phu Quoc. You are to ensure all programs are aligned between
and be an active part in promoting a positive working environment.
both properties offered to guests and colleagues will be implemented in a proper and timely manner,
As a Cluster Reservations Agent, you will be responsible to give efficient services to both InterContinental
• Sell the InterContinental Phu Quoc Long Beach Resort & Regent Phu Quoc products and services using
up- selling and suggestive selling techniques
• Record and process reservations made by phone/fax/email
• Promote the Hotel’s (and IHG generally) products and services
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Accept and follow up waitlist reservations
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per
• Develop and maintain a regular pattern of sales calls
• Maintain professional grooming, follow hotel policy and brand standards
• Prepare and execute action plans which increase reservation sales and associated business
guest requests via multi- channels
• Follow up pre- payment for advance purchase and Wholesales FIT bookings
• Ensure individual/company/travel agent/source/group profiles are well updated
• Check reservation creations and update booking details as per hotel standards
• Promptly handle guest requests and coordinate with related departments to get things done
• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire
• Prepare reports as requested (eg. Miscellaneous reports)
• Maintain knowledge of special rates/offers/promotions
Life safety
• Look smart – wear your uniform with pride
• Perform any other duties that may be assigned by the management from time to time
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Be a friendly face and helping hand to our guests

Qualifications
Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the
Good listening, speaking, reading, and writing skills
1 year related experience or 6 months experience in Reservations/ Front Office, or an equivalent
Experience
Required Skills
hotel, the brand, and the Company
Problem solving and organizational abilities
Diploma in Business, or Vocational Certificate in Hotel Management, or related field
Proficient in the use of Microsoft Office Tasks
combination of education and experience
Language
Good English communications and writing skills to facilitate the communication process

- 24/7 accident insurance
- Service charge as revenue
- International working environment
- Health care insurance

Cập nhật gần nhất lúc: 2024-03-13 12:20:32