Reservations Agents

Answer General Reservations e- mail, retrieve and distribute mail and process brochure requests.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co- workers.
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
Call to confirm and/or guarantee non- guaranteed reservations, clear waitlisted reservations.
Respond according to the crisis management plan to any resort emergency or safety situation.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
Handle guest complaints in accordance with Four Seasons policy.
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
Capture sales from in- coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Process WRO, Trust, Internal Reservations, and FIT reservations
Monitor Front Desk reservations made night prior, address any reoccurring issues

At least 1 year experience in Reservations
Fluent English skills

Provide meal, uniform and transportation from Danang
Benefits as per law and Four Seasons regulations
Professional working environment
Extra healthcare insurance and accident insurance

Cập nhật gần nhất lúc: 2024-05-08 15:30:02