Reservations Agents

Monitor Front Desk reservations made night prior, address any reoccurring issues
Answer General Reservations e- mail, retrieve and distribute mail and process brochure requests.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co- workers.
Call to confirm and/or guarantee non- guaranteed reservations, clear waitlisted reservations.
Capture sales from in- coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, Internal Reservations, and FIT reservations
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
Respond according to the crisis management plan to any resort emergency or safety situation.

Fluent English skills
At least 1 year experience in Reservations

Benefits as per law and Four Seasons regulations
Professional working environment
Extra healthcare insurance and accident insurance
Provide meal, uniform and transportation from Danang

Cập nhật gần nhất lúc: 2024-03-27 11:15:19