Reservations Specialist

The Reservations Specialist handles bookings after the Sales Team has finished confirming all services and their prices with our customers. You will report to the Senior Reservations Specialist and are responsible for reserving services with our partners, providing customers with confirmation vouchers, and ensuring all required information is included in our systems.
Overview
Responsibilities
• Add customer information that may be required by our partners and our Quality team to deliver the services as expected by our customers.
• Add pick- up and drop- off information as required by our partners and our Quality team.
• Issues service vouchers for the Sales Team to send to our customers.
• Flag any services in the Tourplan booking that cannot be confirmed for follow- up by the Quality Team later.
• Cross- check the booking in Tourplan against the Sales Team&039;s quote to ensure we invoice the customer the correct amount.
• Insert all services into the Tourplan booking system, paying special attention to matching the Sales Team&039;s quote sheet prices for each service.
• Sending out booking requests to suppliers, including hotels, tours, and transfers such as flight and train tickets.
• Contact each partner to confirm each service at the agreed upon time and cost, updating the Tourplan booking accordingly.

Qualifications
Where you do not meet the requirements below, please be prepared to demonstrate equivalent experience.
• Prior experience in tour operations preferred.
• Prior experience with Tourplan software preferred.
• Proficiency in reading, writing, and speaking English.
• Basic knowledge of Microsoft Excel, Word, Planner, and Outlook.
• Team- oriented attitude and attention to detail.
Benefit
Salary range
VND 13 mil- VND 16.5 mil
• Trips to other company offices for training
• Annual Company Performance Bonus
• Annual leave of up to 24 days
• Monthly company parties and other festive events
• Pay compulsory social insurance on total gross salary
• Extra medical benefits
11 Tam Thuong, Hoan Kiem, Hanoi, Vietnam
Job location

Nghỉ phép có lương
Chăm sóc sức khoẻ
Annual leave of up to 24 days
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Annual Company Performance Bonus
Extra medical benefits
Pay compulsory social insurance on total gross salary
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Cập nhật gần nhất lúc: 2024-12-06 10:35:02