Reservations Supervisor/Giám sát Đặt phòng

• To assist Reservation Manager in supervising and training staff within the section
• To be in charge of the department in case the absence of Reservation Manager
• To Arrange roster for the department
• She/he ensures the effective and smooth operation of the reservation system. She/he assists her manager in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.

• To implement an effective filling system for different types of correspondences.

• To ensure all reservations queries are replies within 24hours.

• To ensure prepayment is received for travel agents / groups prior to its arrival.

• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.

• Sells hotel rooms and make reservations according to rooms availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.

• To maximize revenue and occupancy by up selling and suggestive selling.

• To be responsible for any miscellaneous duties assigned by the Front Office Manager or Reservation Manager.

• To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.

• To ensure all room reservations are guaranteed during peak periods and festive seasons.

• To follow- up on Billing Letters and send out Confirmation Slip when required.

• To inform the Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.

• To inform related department of any last minute VIP’s, Suite Bookings or any unusual information concerning the expected arrivals for further action.

• To exercise flexibility in offering room rates during low period.

• To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.

• To control room availability / types and to keep relevant departments informed of close- out dates.

Can speak English
Bachelor’s Degree in Nursing.
Previous experience in hospitals/hospitality environment
Previous experience is an asset

Opportunity to grow within Accor group.
Periodic health check
Uniforms and meals in shifts
Discounted rates apply when using services at the hotel in the Accor group worldwide
02 months of probation receive full salary
05 working days, 02 days off per week
Accident insurance 24/7
Social & health insurance and unemployment follow Vietnam law

Cập nhật gần nhất lúc: 2025-11-13 10:15:03