Reservations Supervisor (Ho Chi Minh Based) | Giám sát Đặt phòng

Perform additional duties as assigned by management.
Monitor and report booking trends, occupancy, and revenue performance.
Supervise daily operations, manage booking systems, and maintain updated records in PMS.
Support business planning, budgeting, and assist in achieving revenue targets.
Coordinate room inventory, rates, and allotments with Sales, Revenue, and OTAs.
Train, coach, and evaluate team members to uphold Six Senses standards.
Respond to guest inquiries, special requests, and resolve reservation- related issues.
Foster positive collaboration with other departments to ensure a smooth guest journey.
Ensure all reservation requests are handled promptly and accurately across all channels.
Promote wellness and sustainability through guest communication and departmental practices.
Maintain updated SOPs and lead regular team briefings and training sessions.

Proficient in Microsoft Office (Excel, Outlook, Word).
Excellent verbal and written communication in English; additional languages are a plus.
Passionate about guest service, wellness, and sustainability values.
Detail- oriented, organized, and capable of multitasking effectively.
Strong knowledge of hotel reservation systems and PMS (e.g., Opera, Protel, etc.).
Minimum 2 years of experience in Reservations or Front Office, with at least 1 year in a supervisory role.
Proven ability to lead and motivate a team in a fast- paced environment.
Strong problem- solving skills with a proactive, guest- focused approach.
Good understanding of revenue management principles and OTA platforms.
Flexible with work hours, including weekends and holidays.

Social Insurance on 100% salary
100% salary in 2- month probation
7 personal accident enrolled from starting date
2,400,000 VND monthly allowance
Duty Meals provided
Worldwide learning & Career Development with Six Senses & IHG

Cập nhật gần nhất lúc: 2025-07-04 18:15:02