Reservations Supervisors

The ability to work quickly in a high- pressure environment and ability to handle stress
The knowledge of preparation of pick- up and OTB reports and inform managers in case of fluctuations on reservations demand or unusual booking patterns…etc
The ability to maintain reservation standards
The ability to create and maintain individual rate codes for each negotiated account in Opera and liaise with WRO/GDS for all rate loading issues.
The ability to review call volume (ACD) including abandonment rate and take action as appropriate
The ability to assume responsibility for the execution of the Reservation Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers
The ability to handle guest complaints keeping senior management well informed of any problems and action taken
The ability to maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency
The ability to respond properly in any hotel emergency or safety situation
The ability to enforce & manage the reservations incentive program and compile/publish monthly results for the team
The ability to display a high level of integrity and professionalism at all times in dealing with external guests and employees
The ability to render assistance and support to Reservations GRO and CIS leader in terms of operations needs.
The ability to print all major reservations reports from Opera
The ability to assume the duties of the Assistant Reservations Manager or Reservations Manager in his/her absence
The ability to conduct training for new staff, organize refreshment training sessions and provide timely feedback to reservations staff. Update training materials whenever necessary.
The ability to complete any project assigned by managers

Previous reservations and training experience is an asset
Proficient in verbal/written English, proficiency in another language is preferable
Previous experience in Rooms Division or Sales and Marketing
Computer literate (Knowledge of Opera/Fidelio is an asset)
College degree
Pleasant and professional telephone manner

Benefits as per Vietnamese laws and Four Seasons policies
Extra health care and accident insurance
Provided duty meals and uniform, transportation from Danang to the hotel

Cập nhật gần nhất lúc: 2024-03-14 09:46:54