Residences Administrative Specialist

CRITICAL TASKS:
General Administration
 Involve in Human Resources’ activities for Employees
 Take and distribute meeting minutes to appropriate individuals.
 Handle administrative tasks to ensure smooth operations and employees’ satisfaction.
 Handle incoming and outgoing mails.
 Open, read, and prepare answers to routine letters.
 Locate and attach appropriate files to incoming correspondence requiring replies.
Communication and Administration
 Prepare and review letters, memos, and other documents using word processing, spreadsheet, database, or presentation software, verifying accuracy and completeness.
 Talk with and listen to other employees to effectively exchange information.
 Speak to residents and co- workers using clear, appropriate and professional language.
 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one&039;s voice, using the callers&039; name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 Collect, develop, and submit content to update property websites on Marriott.com.
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Computers/Office Equipment
 Operate standard office equipment other than computers such as telephone, fax, photocopier, calculator, and electronic peripherals.
 Enter or revise property information in a variety of Marriott systems
 Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
 Transmit information or documents using a computer, fax machine, mail, and other shipping services (e.g. FedEx, UPS).
Working with Others
 Support all co- workers and treat them with dignity and respect.
 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Physical Tasks
 Enter and locate work- related information using computers and/or point of sale systems.
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
 Stand, sit, or walk for an extended period of time or for an entire work shift.
Policies and Procedures
 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
 Maintain confidentiality of proprietary materials and information.
 Follow company and department policies and procedures.
 Protect the privacy and security of guests and coworkers.
 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Organization: Detail Orientation, Multi- Tasking, Time Management, Planning and Organizing
Fluent in English
Interpersonal Skills: Customer Service Orientation, Team Work, Interpersonal Skills, Diversity Relations
Computer Software: Microsoft Office
Graduate with a diploma or bachelor&039;s degree

• Associate Engagement activities throughout the year
• 2 OFF days/ weeks and Annual leave and Paid leave on special occasions
• Become a member of the leading global hotel company Marriott International
• Other benefits as per hotel’s policy
• Contribution to mandatory insurance based on 100% of salary, starting from the probation period
• Competitive attractive salary and remuneration
• Gifts for associates on special occasions
• Associate Discount Program on rooms and food at over 30 brands of Marriott International worldwide
• Become a member of our Ladies and Gentlemen at the first legendary The Ritz- Carlton property in Vietnam
• Training and development courses from Marriott International
• Career development opportunities at all properties in the company

Cập nhật gần nhất lúc: 2024-06-06 15:40:04