Residences Manager - Quản lý Khu căn hộ

Managing Property Operations
• Implements high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection.
• Evaluates if Operations Team is meeting service needs and provides feedback to operations team.
• Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Manages luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
• Verifies the rooms’ operations meet the brand’s target customer needs, verifies employee satisfaction, focuses on maximizing the financial performance of the department.
• Reviews reports and financial statements to determine Rooms operations performance against budget.
• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
• Reviews findings from comment cards and owner satisfaction results with leadership team and ensures appropriate corrective action is taken.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Reviews comment cards, owner satisfaction results and other data to identify areas of improvement.
• Participates in public space walk- throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
• Identifies and corrects building and service defects while providing increase in value.
Leading Operations Teams
• Develops and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Fosters employee commitment to providing excellent service, participating in daily stand- up meetings and models desired service behaviors in all interactions with guests and employees.
• Implements training programs related to property management reinforcing constant quality service.
• Verifies employees are treated fairly and equitably.
• Celebrates successes and publicly recognizes the contributions of team members.
Managing Relationships with Property Stakeholders
• Attends owners meetings and provides meaning or context to the rooms operational and financial results.
• Establishes relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Managing Financial Results
• Leads cost containment efforts within Rooms operations including organizational restructuring when necessary.
• Coaches and supports operations team to effectively manage wages and controllable expenses.
• Develops and implements property- wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
• Identifies key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
• Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
Managing the Guest Experience
• Verifies core elements of the service strategy are in place to produce the desired results.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Establishes and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
• Interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Education and Experience
• 2- year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years of managing experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4- year bachelor&039;s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years of managing experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Associate Discount Program on rooms and food at over 30 brands of Marriott International worldwide
Competitive attractive salary and remuneration
Career development opportunities at all properties in the company
Become a member of the leading global hotel company Marriott International
Become a member of our Ladies and Gentlemen at the first legendary The Ritz- Carlton property in Vietnam
2 OFF days/ weeks and Annual leave and Paid leave on special occasions
Contribution to mandatory insurance based on 100% of salary, starting from the probation period
Gifts for associates on special occasions
Other benefits as per hotel’s policy
Associate Engagement activities throughout the year
Training and development courses from Marriott International

Cập nhật gần nhất lúc: 2025-07-04 01:15:02