- Provides guest recognition at all times by interaction with guest on a continual an complete basis, ensures guest comfort and
satisfaction.
- Uses guests first name as form off address, tries to recognize guest to create the better connection.
- Never says “ no “ to a guest and going out of your way to satisfy a guest request even if the item or service is unavailable.
- Records all guest complaints, guest comments, compliments, damage or loss of guest property, and other relevant information in the
Resort Host Log Book. Reports all guest complaints, compliments and suggestions immediately to Managers.
- To be fully coversant in all systems of Front Office operation.
- Uses Opera guest history as a tool to become fully conversant with returning guests likes and dislike, previous experiences, preferred
activities, children’s names, F&B preferences. Etc.
- To be fully conversant with geographical, cultural, and historical aspects around the area, as well as be up to date on all tourist
- Attends the daily Front Office briefings at beginning of your shift and the department monthly meeting.
- To be fully conversant with all equipment and facilities in the department.
attractions, tours, shopping, and restaurants.
- Has a sound working knowledge of the hotel’s daily and future functions and activities – luncheons, dinners, cocktail parties, meeting,
- Ensures that there exists an up to date and extensive selection of booklets, guides, maps and brochures for our guests.
- Answers the telephone promptly and clearly in a friendly and courteous manner.
- Handles all guest inquiries.
- Confirms flight booking and reservations for in house guests.
- Sells and upsells hotel facilities.
- Serves the welcome drink, welcome towel and tea for arriving guest as well as presenting bracelet with the message from CSR activities;
- Places a courtesy call to check in guest, within 30 minutes of check in inquiring of guest is comfortable and to offer any assistance
required. Calls to be noted in Resort Host Log Book.
- To meet with guests after check in to describe the resort facilities, put together their activity schedule, and give your utmost assistance
- Be able to drive the buggy in transfering the guest.
- Coodinates with concerns dept to handle the guest requests, ensures every standard of services is met.
if you could not brief during check in procedure.
- To have a complete list of emergency telephone numbers and list of hotel’s emergency team at the Resort Host desk.
- When necessary, to investigate all guest and associate accidents and report the circumstances to Management.
- To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the
- To constantly be in contact with in house guests during their stay in any opurtunities to check the guest satisfaction.
- Inspects the hotel’s main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.
hotel’s policy and procedures for handling emergencies and remaining calm and being in control of the situation.
- Updates and pratices with current information on emergency procedures relating to fire, theft, accident, medical emergency and other
- Completes any additional tasks assigned by the managers
- Ensure all VAT checks is printed out after the guest folio is closed.
- Ensures the Front Office Operation in night time is under controlling.
- Maintains good working relationship with all departments.
threats to hotel and guest security.
- Reports any potential health or safety hazards promptly to the Front Office Manager.
- Provides assistance to guests in all hotel emergency evacuation and medical procedures.
* Benefits:
- Attractive benefits
- Opportunity for promotion and transfer within the group
- General insurance provided for inpatient medical treatment
- Outpatient medical treatment claims
- Opportunity to experience at Hotels and Resorts belonged to Banyan Tree Group
- Accommodation, transportation, meals and uniforms provided
- Competitive salary
- Opportunity to attend various professional training courses
