RESORT MANAGER

Basic
Functions:

You will be responsible
for resort operation in all aspects under the management of General Manager and
assures with all departments and department heads a professional set up and
flow of communication to execute a smooth operation.

The resort
manager is responsible for working with the General Manager to achieve operational
goals and standards while always reinforcing the vision, mission and values of
Cassia Cottage and the Spice House restaurant.

Duties and Responsibilities:

Operation:     

• Organize and manage all hotel and restaurant services, including front-of-house (reception, concierge, and reservations), food and beverage operations, sales & marketing, accounting, engineering, housekeeping and gardening to ensure that services are delivered to guests at highest standard.
• Respond
  and implement to any change in the hotels operations as required by GD.
• Commit
  to deliver excellence in service standards and ensure good customer relations
  at all times. Deal with guests personally and ensure that existing relations
  are built upon and that the regular clientele of the business increased.
• Handle
  guest complaints, analyzing and promptly responding to guest feedbacks.
• Work
  with staff as per guests’ feedbacks to ensure necessary improvement; assisting
  staff to understand guest need; providing guidance & feedbacks when needed.
• Set
  the example for staff to deliver a standard of service and presentation that
  meets guests' needs and expectations
• To
  formulate with Department Heads a strong marketing/business strategy for the
  hotel in its entirety, including all of the hotels facilities
• Propose
  and implement promotion programs/ package or special events

Human resource management

• Supervise,
  coach Head of Department and all staffs when needed
• Set
  goals and expectations for heads of departments and other team members; coach
  team by providing specific feedback to improve performance.
• Work
  closely with the Department Heads and General Director (GD) in order to set
  company standards and policies and supervise the work of all concerned
  departments.
• Make
  and maintain the training plan for all heads of department and staff on the
  orientation of the work, as well as the professional skills.

Budget Control/ Responsibility:

• Have
  commercial accountability for resort and restaurant’s financial performance, budgeting
  and financial management.
• Ensure
  all statistics of the hotel and restaurant are gathered, collated, monitored
  and reviewed regularly.
• Take
  a strategic overview and planning ahead to maximize profits, set up budget for
  each department and control.
• Review
  sales goals and strategies to ensure alignment with the resort business
  strategy and proper pricing and positioning of the resort in the market.
• Coach
  and support teams to effectively manage occupancy and rate, wages and
  controllable expenses.  Strives to
  maintain profit margins without compromising guest or employee satisfaction.
• Identify
  opportunities to increase profits and create value by challenging existing
  processes, encouraging innovation and driving necessary changes
• Understand
  owner’s perspective; manage the effective balance between the owner’s interests
  and company’s interests and develops solutions that create value for both.

Security / Sanitation and Compliance

• Responsible
  for total hygiene and aesthetic cleanliness of all areas within the hotel /
  restaurant and repairs and maintenance are regularly upheld
• Ensuring compliance with licensing laws,
  health and safety and other statutory regulations
• Strictly
  control firefighting system to meet standard as regulated by government.
• Responsible
  for total the hotel safety

Planning

• Planning operation budget & finance;
• Planning inventory and ordering goods
  for daily operation; 
• Planning human resources to have back-up
  when required;
• Weekly and monthly reporting to board of
  directors;

Cập nhật gần nhất lúc: 2023-03-23 14:35:06