Restaurant Assistant Manager - The Albion Restaurant

Guest Service Responsibilities&13;
• Ensures guest satisfaction at all times
• Develops customer loyalty and recognition
• Introduces and up sell any special events / promotions
• Gathers guest feedback and report to the Restaurant Manager
• Works hard to satisfy any guest requests
• Works with the culinary team to create attractive food products, presentations and improve food quality that support the image of the Hotel
Operational Responsibilities
• Conducts departmental daily briefings to ensure that all pertinent information is well received by team members.
• Supervises team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Builds a good relationship with guests or regular patrons. Tries to remember individual patron’s names and their preferences to extend a personalized service
• Handles guests’ complaints and comments tactfully and efficiently
• Ensures smooth and efficient service at all times
• Ensures proper atmosphere of restaurant according to the time of the day (music, lighting, aromas, temperature…)
• Knows and ensures full follow up on the MGallery brand standards
• Checks the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Follows up that all given training fully followed by the staff
• Handles and follows up on any guest complaints and report to Restaurant Manager

Good writing skills
Problem solving, reasoning, motivating, organizational and training abilities.
Diploma in Hotel Management, Food & Beverage, or related field.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
1 year experience at the same postion, including supervisory experience, or an equivalent combination of education and experience
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Leadership Skills

Develop your talent through learning programs by Academy Accor.
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Opportunity to grow within your property and across the world!

Cập nhật gần nhất lúc: 2025-10-18 17:50:02