Restaurant & Bar Manager

Operations

· Monitor compliance with health and safety regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

· Insure team follows all preparations & cleaning methods needed for the area (Dining room, pantry, Lounge & sundeck) before and after every service.

· Develop knowledge of the menus to be able answering questions about menu items, making recommendations upon request.

· Supervise staff in F&B serving with sanitation and safety procedures. Observe and evaluate team and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

· Identify Guests along the cruise and memorize their habit & preference. Deal with special requirements. Resolve Guests possible complaints regarding F&B service and report them. Investigate and resolve complaints regarding food quality, service or accommodations.

· Work with all departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest’s needs and demands

· Communicate to management any and all occurrences involving staff or guests in the FB Department that require attention.

· Attend any onboard event & meeting where presence is required. Assist with supplies & luggage delivery, crew quarter maintenance & cleanliness.

· Assist the General Manager in monitoring and managing costs, expenditure, personnel and operation as related to the F&B Department.

Team Management

· Monitoring department working schedule and assigning of tasks to insure a proper coverage of every shift (including night duty) and sufficient number of staff when required

· Managing and keeping all personnel records, daily and monthly roster, duties assigned record, and operation inventory records.

· Preparing and managing staff training, learning and personal development programs, performance appraisal and its related documents

· Assist the General Manager in department employee procedures (recruitment, leaves, training plan, corrective actions, promotion & transfer)

Financial Management

• Organize Beverages procurement and supplying. Presence during delivery and checking of every item.


• Managing F&B department’s financial activities; budget, payroll, and other related activities. Taking every responsibilities and accountabilities for F&B Department.


• Supervise inventories of beverage & equipment, breakage & wastage record


• Any other duties as assigned by the Company.

· Degree in Hospitality or related field from an accredited college or university

· 4 or more years management experience in a 3 to 5 star hotel or cruise ship

· Knowledge of the principles and processes for providing customer and personal services.

· Ability to manage a Vietnamese and international staff in a positive and productive manner by motivating, developing and managing employees as they work.

· Ability to read, write and speak English clearly and distinctly. Ability to communicate in additional languages is a plus.

· All applicants must have the ability to obtain required visas

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.