Restaurant Manager In Hanoi

GENERAL:

Implement policies and protocols that will maintain future Tap Room operations
Providing the PSBC service standards
Reviewing and responding to reviews within 24hrs, respond to other request of customer regarding events, bookings ETC..
Making improvements to the running of taproom business and developing the restaurant
Works closely together with the Kitchen Head to sustain quality, consistency and hygiene
Daily coordination with Front and Back of the House restaurant operations
Handling administration and required paperwork
Responsible for the PSBC Tap Rooms Standards being properly executed
Position is required to be in Tap Room during peak hours to support and manage the team
Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
Guest service is the primary job function of the Manager

STAFF

Train and supervise employees on proper customer service practices and knowledge of our
Recruit & train new employees to the PSBC’s standards
Achieve and maintain appropriate level of knowledge about Craft Beer
Appraise staff performance by evaluating regularly and provide feedback to improve productivity
Organize bi- weekly review meetings and discuss ways to improve, write down points of action
Create staff schedules, organize cross trainings within the Tap Rooms

FINANCIAL

Report weekly, monthly and quarterly
Control operational costs and identify measures to cut waste
Oversee stock levels and create par levels
Be responsible for profit and loss (P&L) for the Tap Room and able to explain all financial
Maximize revenue and minimize expenses

EVENTS

Ensuring that the right promotional materials are available per event
Provide feedback on events
Be responsible for coming up with new events
Hosting, promoting and organizing scheduled events

Time and project management skills.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
At least 3 years experience in the same position
Bachelor’s Degree in Business, Management, or related field.
Strong understanding of business management, financial, and leadership principles.
Commitment to providing exceptional service to customers and support to staff members.
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Company trip: According to the Company&039;s policy.
Annual leave: You will have 12 days off per year for 1 year and 12 months.
Travel allowance and Business expenses: According to the Company&039;s policy.
13th month salary: According to the Labor Law and Company&039;s regulations.
Insurance: Compulsory social insurance, health insurance and unemployment insurance are in compliance with Vietnamese law. In addition, you are entitled to the health insurance package paid by the Company.
Discount policy: You will be entitled to the Company&039;s policies and benefits applicable to employees of Pasteur Street Craft Beer Restaurant Trading and Service Joint Stock Company
Holidays: You will be entitled to 10 days off and receive full salary according to the Vietnamese Labor Law.

Cập nhật gần nhất lúc: 2025-05-08 14:35:02