Responsibilities:
Receive and process feedback from customers that employees cannot handle themselves; Responsible for answering/feedback to customers.
Monitor compliance with restaurant regulations.
Restaurant representatives work and resolve relationships with state agencies and local organizations related to the restaurant.
Check raw materials, tokens, and food for preservation, shelf life, quality status, inventory volume, etc.
Manage and control service lobby area assets: items, equipment and machinery...; have a maintenance plan, restaurant equipment maintenance and repair plan;
Provide guidance and training to employees under management."
Act as a representative to convey notices or requests from the office to employees under management.
Guide and help employees so they can complete their best work.
Make sure everything is ready to serve customers before opening time.
Inventory of assets (tools, equipment, etc.)
Monitor activities in the lobby area (before, during and after operating hours); Urging and reminding employees to perform; Coordinate and urge the Kitchen department to prepare dishes.
Arrange everything before closing shift and leaving.
Employee uniform management: inventory management, allocation, recall, etc.
Supervise the opening and closing of daily shifts.
Interview and recruit staff for the restaurant.
Schedule and manage employees&039; weekly work schedules, check and confirm employee overtime (if any);
Review tasks that need to be prepared before service time (all positions); Arrange for pre- booked tables;
In charge of QC positions and replace positions that lack staff in charge.
Make reports.
Evaluate the work performance of subordinate employees, participate in probationary evaluation or evaluation of labor contract renewal.
Responsible for all operations and work in the lobby area (drink counter, service area and restroom area).
Training for New Employees (as arranged and requested by the Training Department).
Manage all staff working in the lobby area (water counter, service and cleaning).
For more information about Watami Restaurant: https://www.facebook.com/Watami.Vietnam/
Contact via zalo: Ms. VanL 0908 278 918
