Restaurant Manager

We&039;re seeking an experienced and passionate Restaurant Manager to lead our team at Quince/Madam Kew. The successful candidate will be responsible for overseeing daily operations, driving sales growth, and maintaining exceptional Guest service standards. If you&039;re a motivated and results- driven professional with a passion for hospitality, we&039;d love to hear from you!
Key Responsibilities:

Leadership & Team Management:
Foster a positive and inclusive work environment that promotes employee engagement and retention.
Conduct regular staff training sessions, workshops, and performance evaluations to ensure team members meet expectations.
Lead, motivate, and develop a high- performing team of servers, hosts/hostesses, bartenders.
Operations Management:
Manage inventory, supplies, and equipment, minimizing waste and optimizing resources.
Oversee daily restaurant operations, ensuring efficiency, consistency, and high standards of quality.
Implement and maintain Standard Operating Procedures (SOPs) to ensure consistency and excellence.
Guest Service:
Develop and implement strategies to increase customer satisfaction and loyalty.
Ensure exceptional Guest experiences, responding promptly to feedback and concerns.
Kitchen Collaboration:
Develop strong working relationships with the chef and kitchen staff.
Ensure seamless communication between front- of- house and back- of- house teams.
Collaborate on menu planning, food preparation, and presentation.
Sales Growth:
Develop and implement strategies to drive sales growth, analyzing sales reports and adjusting tactics accordingly.
Collaborate with the marketing team to promote events, offers, and campaigns.
Financial Management:
Manage labor costs, inventory, and other expenses, ensuring adherence to budget and financial targets.
Monitor and control revenue and expenses, identifying areas for improvement.
Marketing & Promotion/Event Management:
Collaborate with clients to customize event menus and service.
Ensure events are executed flawlessly, exceeding Guest expectations.
Coordinate and manage private events, parties, and wine dinners.
Health & Safety:
Conduct regular risk assessments and implement measures to mitigate risks.
Ensure compliance with health and safety regulations, maintaining a safe working environment.

Requirements:

Fluent in English, Vietnamese or French is a plus.
Financial management and analytical skills.
Strong leadership, communication, and interpersonal skills.
Ability to multitask, work under pressure, and adapt to changing situations.
Food safety certifications (e.g., FSHS) and relevant qualifications.
Proven restaurant management experience (minimum 2- 3 years) in Asia, preferably in Vietnam.
Excellent Guest service skills, with ability to resolve conflicts.
Extensive knowledge of wine and spirits, as well as mixology techniques, is highly desirable.

Preferred Qualifications:

Experience with POS systems and restaurant management software.
Hospitality or culinary degree.
Knowledge of labor laws, health and safety regulations.

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Cập nhật gần nhất lúc: 2026-01-09 00:35:02