* Managing Day- to- Day Operations
- Supervises and manages employees. Manages all day- to- day operations. Understands employee positions well enough to perform duties in employees&039; absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Leading Food and Beverage Team
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Serves as a role model to demonstrate appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Ensures and maintains the productivity level of employees.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
* Ensuring Exceptional Customer Service
- Ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Handles guest problems and complaints.
* Additional Responsibilities
- Ensures employees receive on- going training to understand guest expectations.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
