Retail Assistant - Kate Spade New York Takashimaya Vietnam

BROAD FUNCTION OF JOB
To comply with and reinforce company’s philosophy of “PUTTING PEOPLE FIRST” and to provide overall direction based on company’s mission of “Number One Department Store in Hochiminh City”. To comply with the current laws/ regulations; To be customer- oriented by caring safety and hygiene, etc.
Provide good customer service, sell and promote merchandise and services of the store. To also provide professional advice on personal image and fashion trend, wardrobe- coordination and use of products, etc. Monitor and execute sales strategies to achieve sales targets. Supervise and train a team of retail staff to achieve sales, profits and stock targets.
DUTIES AND RESPONSIBILITIES
Sales/ Customer Service:
- Apply company’s service standards daily – Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
- Practice complementary sales (i.e., recommend tie to go with shirt)
- Complete transactions on POS system & control daily cash- in & cash- out.
- Provide the highest level of customer service.
- Work with team to achieve sales target.
- Keep up- to- date store information and product knowledge and sell and promote merchandise and services of the store.
Stock Control:
- Return any damaged stock according to procedures.
- Receiving and check quantity, quality, sizes and price tags of stock.
- Check stock daily to ensure that shelves are well- stocked and replenish stock whenever necessary.
- Assist in physical stock- taking.
Housekeeping and Merchandise Display:
- Assist in promotion/ festive merchandise display.
- Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new and clean.
- Keep sales area clean and tidy, pick up/ dispose (any) litter.
- Ensure that merchandise on display is neat and orderly.
Security:
- Always be alert of suspicious characters; report any shop- lifting to superior/ security officer.
- Carry out changing room control procedures.
Market & Customers’ Information:
- Feedback on customer comments regarding quality, usage, prices etc.
- Feedback to superior on the demand of merchandise.
Administrative Procedures:
- Replenish stationery supplies (bags, wrapping paper etc)
- Any other duties as and when assigned by the company.
- Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form, Daily Sales Record etc.
- Understand and handle customer’s request of issuing invoice & tax refund.

• At least High School diploma;
• At least 2- year working experience in the same position.
• Have experience in a retail, luxury fashion and customer service- oriented environment is preferable.
• Have practical experience in UPC & Price tag
• Excellent knowledge of relating with clients and associates in a positive, professional and polite way.
• Proficiency with the use of Ms Word and Excel
• Good communication skill with customers is required.
• Being able to work on shift, weekends and public holidays when required;
• Analytical ability and teamwork spirit.

100% salary during probation, 13th month salary, performance bonus, staff purchase discount (10%)

Full salary for insurance, MSIG medical care

21 paid leave per year,Company trip, Year- end party...

Cập nhật gần nhất lúc: 2024-04-03 12:02:42