Job Purpose
The role ensures excellent customer service standards, strong commercial performance, and full compliance with company policies, corporate governance, and applicable regulations.
To manage and develop assigned department(s) by leading sales operations, merchandising, brand and supplier management, promotions, and people development to achieve sales, profit, and margin targets.
Key Responsibilities
Store Operations & Sales Management
Plan manpower, duty rosters, and sales floor coverage to support peak trading periods and promotional activities
Conduct regular sales floor inspections to identify operational issues and implement timely corrective actions
Lead, motivate, and supervise sales staff and promoters to maximize sales performance and service quality
Manage and supervise MD staff in daily operations to ensure smooth sales floor activities and achievement of sales and profit targets
Handle escalated customer inquiries and complaints professionally to maintain service standards
Merchandising Management
Develop and implement sales and merchandising strategies aligned with department targets and company direction
Ensure all brand promotions comply with applicable laws and regulations, including Takashimaya standards, international regulations, and HQ requirements
Ensure product quality, inventory accuracy, pricing, product origin, and compliance with company standards
Oversee visual merchandising execution to ensure brand consistency and attractive product presentation
Brand & Supplier Management
Negotiate commercial terms, promotions, and support programs with suppliers
Analyze sales performance by brand and propose improvement and turnaround plans where necessary
Propose brand in/out strategies and manage brand performance throughout its lifecycle
Conduct market research and competitor analysis to evaluate market trends and brand performance
Manage assigned brands and maintain professional relationships with suppliers and business partners
Sales & Profit Management
Analyze sales trends and financial data to support management decision- making and performance improvement
Plan, manage, and control department sales and profit, including sales revenue and gross margin
Prepare annual business plans, sales forecasts, and departmental budgets
Promotion & Marketing (A&P) Coordination
Collaborate with the Advertising & Promotion (A&P) team to plan and execute marketing activities, promotions, and events
Evaluate promotion effectiveness and analyze post- campaign sales performance
Define appropriate promotional strategies to drive sales growth and brand visibility
People Management & Team Development
Supervise, allocate, and manage sales staff to ensure effective manpower utilization
Coach, motivate, and conduct on- the- job training to improve sales performance, service quality, and product knowledge
Ensure staff compliance with company policies, labor regulations, grooming standards, and discipline requirements
Monitor staff attendance, performance, and work attitude; provide timely feedback and corrective guidance when required
Reporting
Break down budgets by brand, section, and department
Prepare daily, monthly, quarterly, half- year, and annual sales reports to support performance review and improvement plans
Conduct business reviews and sales forecasts; provide regular updates to the management team
Plan and allocate MD funds to support sales promotions, events, and marketing activities
Compliance & Corporate Governance
Maintain high ethical standards in all supplier and partner dealings; bribery and information leakage are strictly prohibited
Ensure strict compliance with company rules, regulations, and internal policies
Perform other duties as assigned by the Company
