RESPONSIBILITIES:
Enhance the standards and procedures regarding retail operations, customer services, are adhered to by retail staff Manages retail development research and reporting process Supervise and manage the customer service flow, including handling compliments and complaints Work closely with Retail Back office, CRM and Retail Marketing team to develop effective communication of Marketing Plans to retail Planning Provides input to and participates in the design of adidas strategies in relation to retail development and sales achievement, including but not limited to buying, inventory and manpower Sales planning and analysis for adidas retail shops Participates in further development of retail structure and shops expansion Provides budgetary input Training & Development
Retail Operations Direct operations of Retail business activities to ensure current and future plans of the organization are met.
Work closely with HR and Retail Training teams to plan and design all aspects of training and development for sales force, e.g. induction, on- the- job, product skills, customers service, selling technique training, etc Work with Retail Training team to identify and recommend appropriate training courses for retail sales force Ensures that all team members are properly trained and that all standards and policies & procedures are strictly adhered to Field coaching and visits are required on a regular basis
Develops workforce planning for the sales force Works closely with the HR Department on the plan and needs for the team Cooperates with Retail Director, HR, Training, and District Managers to identify future leaders for adidas and builds development plans for and with them; at the same time monitor and review any under performers and builds improvement plans with relevant HR, Training and District Managers accordingly.
Actively participates in all departmental level training and development initiatives and activities Human Resource Management
Provides leadership and direction for the retail staff Sets performance plans and reviews with team members Plans include goals, key job responsibilities, competency development, measures, and follow- up activities Reviews include goals, key job responsibilities, company values, competency development
Manage and supervise adidas sales and retail shops operations, including own retails, factory outlets, and offsite sales events Develop business operational plans and delivery of contingency plans where necessary Ensure compliance with all statutory and corporate affairs requirements on a timely basis as appropriate.
Provides coaching & feedback to subordinates Performs a high level of teamwork
REQUIREMENTS:
Good English
Strong leadership, negotiation, presentation skills
Bachelor’s degree
10 years of retail operations in which 5 years must be in supervisory role in retail chain
