Location: Takashimaya Hanoi Project I Hanoi Office- IPH Tower
of Openings: 04 positions
01 Cosmetics
01 Men & Children cum Customer Services Counter
01 Food
01 Ladies & International Collection
Job Purpose
- The role ensures excellent customer service standards, strong commercial performance, and full compliance with company policies, corporate governance, and applicable regulations.
- To manage and develop assigned department(s) by leading sales operations, merchandising, brand and supplier management, promotions, and people development to achieve sales, profit, and margin targets.
Key Responsibilities
Store Operations & Sales Management
- Manage and supervise MD staff in daily operations to ensure smooth sales floor activities and achievement of sales and profit targets
- Conduct regular sales floor inspections to identify operational issues and implement timely corrective actions
- Plan manpower, duty rosters, and sales floor coverage to support peak trading periods and promotional activities
- Lead, motivate, and supervise sales staff and promoters to maximize sales performance and service quality
- Handle escalated customer inquiries and complaints professionally to maintain service standards
Merchandising Management
- Ensure all brand promotions comply with applicable laws and regulations, including Takashimaya standards, international regulations, and HQ requirements
- Oversee visual merchandising execution to ensure brand consistency and attractive product presentation
- Ensure product quality, inventory accuracy, pricing, product origin, and compliance with company standards
- Develop and implement sales and merchandising strategies aligned with department targets and company direction
Brand & Supplier Management
- Negotiate commercial terms, promotions, and support programs with suppliers
- Manage assigned brands and maintain professional relationships with suppliers and business partners
- Conduct market research and competitor analysis to evaluate market trends and brand performance
- Analyze sales performance by brand and propose improvement and turnaround plans where necessary
Propose brand in/out strategies and manage brand performance throughout its lifecycle
Sales & Profit Management
- Analyze sales trends and financial data to support management decision- making and performance improvement
- Plan, manage, and control department sales and profit, including sales revenue and gross margin
- Prepare annual business plans, sales forecasts, and departmental budgets
Promotion & Marketing (A&P) Coordination
- Collaborate with the Advertising & Promotion (A&P) team to plan and execute marketing activities, promotions, and events
- Evaluate promotion effectiveness and analyze post- campaign sales performance
- Define appropriate promotional strategies to drive sales growth and brand visibility
People Management & Team Development
- Monitor staff attendance, performance, and work attitude; provide timely feedback and corrective guidance when required
- Supervise, allocate, and manage sales staff to ensure effective manpower utilization
- Ensure staff compliance with company policies, labor regulations, grooming standards, and discipline requirements
- Coach, motivate, and conduct on- the- job training to improve sales performance, service quality, and product knowledge
Reporting
- Break down budgets by brand, section, and department
- Conduct business reviews and sales forecasts; provide regular updates to the management team
- Plan and allocate MD funds to support sales promotions, events, and marketing activities
- Prepare daily, monthly, quarterly, half- year, and annual sales reports to support performance review and improvement plans
Compliance & Corporate Governance
- Maintain high ethical standards in all supplier and partner dealings; bribery and information leakage are strictly prohibited
- Perform other duties as assigned by the Company
- Ensure strict compliance with company rules, regulations, and internal policies
1 Education & Professional Qualifications
- Certificates related to PDCA, Leadership, or Management are preferred
- Advanced Excel or Power BI skills are an advantage
- Bachelor’s Degree in a related field
2 Language Skills
- Fluent in English (speaking, writing, listening, and reading)
3 Knowledge & Job Experience
- Strong leadership, negotiation, and problem- solving skills
- Number- driven mindset with strong analytical and management capability
- In- depth knowledge of department merchandise and retail operations
- Minimum 08 years of experience in retail business, including at least 05 years in a managerial or equivalent role
- Experience working in an MNC or department store environment is strongly preferred
4 Other Requirements
- Willingness to work shifts, weekends, and public holidays
Địa điểm: Hà Nội
Ngành nghề: Thực phẩm & Đồ uống, Hàng gia dụng / Chăm sóc cá nhân, Bán hàng / Kinh doanh
Hình thức: Nhân viên chính thức
Kinh nghiệm: 5 Năm
Cấp bậc: Quản lý
