Retail Operation Manager

Job brief:
A Retail Operation Manager is responsible for managing a retail store, which includes overseeing sales, staff and inventory. Retail Operation Managers have the following duties and responsibilities:
Sales Management
- Manage the store performance to achieve target of sales and all KPIs related to sales
- Analyze sales and do the action plan and ensure team is well communicated
- Communicate goals, sales plans, and sales results to employees in the field
- Project management of new store openings, store fit outs and launches in line with pre- agreed budgets
- Monitor sales target by monthly, quarterly and annually
- Coordinate and support company activities to drive sales target achievement
Store general administration
- Ensures all property, facilities and equipments are in good condition and well maintained
- Plan, manage, and store arrangement for the promotion by follow promotion guideline.
- Manages all store operational issues, to include store housekeeping, store administrative duties, physical inventories and price changes etc
- Check and maintain working standards follow by Operations manual
Peolple mamagement
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Prepare and monitor subordinates&039; work on the document in accordance with Operations Procedure/Guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning and writing off
- Review the principles and practices of the Operation manual, ensuring that all staffs are able to follow correctly
Analyze store operating profit (Store operating profit)
- Make a specific action plan6. Maintain Store & Merchandise standard
- Analyze performance from Store operating profit report with superiors
- Other jobs as required by superiors.

Skills and Experience required:
Skills & Knowledge:

Good standard of numerical skills.
The ability to plan and prioritise workloads and delegate accordingly
The ability to multi- task and work under pressure
Relevant experience in similar role
Have 10 years of management
Degree in Business, Operations Management or related file

Person Specification:

The ability to manage, motivate and inspire others.
Thrives off a busy and dynamic environment.
Adaptable and flexible to change
A flexible approach to working hours, including weekend working
Display a positive and proactive approach to lead change.
Passionate, enthusiastic & driven.
Proactive and able to lead a team to achieve results.
Working within a team
Strong communicator verbally and written skills.
Customer service excellence

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Cập nhật gần nhất lúc: 2024-04-02 16:15:39