Retail Operations Support

Store Operations Support
Work closely with Store Managers to coach, train, and ensure adherence to company SOPs and display guidelines.
Act as the bridge between Store Managers and the HQ team, supporting daily store activities.
Identify and troubleshoot operational issues (e.g. display, cash handling, order placement, inventory check- in/out).
Performance Monitoring & Analysis
Analyze underperformance cases, propose data- driven improvement plans.
Conduct root cause analysis for issues affecting store performance (location, staff, display, promotion inefficiencies, etc.).
Monitor store KPIs such as revenue, footfall, average bill value, and conversion rates.
Cross- functional Coordination
Coordinate with warehouse/logistics for inbound/outbound handling, product receiving, and stock display compliance.
Collaborate with HR, Training, and Merchandising teams to onboard new employees, execute display standards, and ensure customer experience.
Training & Process Implementation
Support training for new staff and newly opened stores on processes such as POS usage, receiving goods, customer service, product display, and money handling.
Support implementation of global SOPs into local operations and provide feedback for adjustments where necessary.
Issue Escalation & Continuous Improvement
Support the localization of global workflows and propose operational improvements adapted to Vietnam’s retail environment.
Identify gaps in daily operations and proactively escalate complex issues to the Line Manager.

English communication required (intermediate level or above); Chinese is a plus.
Ability to multi- task and manage pressure in a fast- paced environment.
Proficient in MS Office (Excel, PowerPoint).
Solid understanding of store procedures including visual merchandising, cashier system, stock control, and customer service.
Excellent interpersonal and communication skills.
2+ years experience in retail operations, preferably with chain stores like KKV, Hasaki, Miniso,... (convenience stores, FMCG chains, cosmetics, etc.)
Strong analytical mindset and data- driven thinking.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Tăng lương

Cập nhật gần nhất lúc: 2025-08-03 00:55:03