RETAIL TRAVEL CONSULTANT - ENGLISH SPEAKING MARKETS

Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.
· Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
· Work with operations or reservations to help solve problems for clients on the ground when required.
· Co- ordinate with Product Department to update content and tariffs.
· Gather information to fully understand agent requests and present options to meet their needs.
· Maintain relationships with retail travel agents by ensuring personal service is optimized.
· Negotiate fees and changes with agents (where necessary) to gain agreement.
· Send final confirmation and any travel documents or vouchers to agents.
· Identify and take action to up- sell and promote all TOI destinations, Tailored Experiences and partner products.
· Liaison with Product and Reservations departments to ensure feasibility of options.
· Send individual booking invoices to agents or direct clients when bookings are confirmed.
· Report any errors regarding information onTourplan to Supervisor.
· Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.

* Graduate in Tourism, Hospitality, Economics or Business preferred
* Excellent written and spoken English
* Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region
* Knowledge of tourism, geography, foreign cultures

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Cập nhật gần nhất lúc: 2024-04-03 13:40:06