Revenue Manager

Work closely with the Director of Sales & Marketing Manager and Reservations Manager to ensure the right product is sold for the right price to the right customer through the right distribution channel in order to maximize hotel revenue.
Participates in the development of business strategies for the hotel which are aligned with the overall objectives of the hotel and will maximise hotel revenue:
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
 Prepares and distributes accurate forecasts; monitors revenue and yield management and takes corrective steps to improve results
 Minimise safety hazards by following all safety rules and procedures
 Apply an aggressive overbooking policy and educate team to accept through benefits of results achieved.
 Indicates hotel performance through month end report on a timely basis
 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
 Communicates package plans and promotion summaries
 Ensures hotel fully utilizes HARMONY functionality by coordinating training and monitoring utilization of the system by the property
 Develops and implements process and guidelines for managing the hotel’s pricing.
Maximises room & banquet revenue by utilising yield management techniques
 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
 Check competitor strategy on a regular basis reviewing rates and availability
 Maintains accurate room rate control and availability statuses
 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Adheres to hotel policies and procedures
 Ensures connectivity to Curtis- C reservation system
 Develops and implements strategies that support achievement of the hotel’s goals.
 Develops the hotel forecast for rooms sold and revenue to enable maximum revenue to be obtained from the available demand.
 Record and analyze all refused, lost, cancelled and waitlist business for both rooms and Meetings and implement changes to maximize RevPAR in both areas
 Attends work on time and as scheduled
 Communicates rate and space availability to the hotel sales team, reservation agents and Worldwide Reservation Services
 Monitor SNAP and validate that the pricing actions are consistent with both property and market conditions and escalated to the Regional Revenue Optimization team any concerns
 Analyses the competition for each market segment, yield from each type of business and results from distribution channels
 Prepare and present at weekly availability meeting an outline of risks and opportunities relative to meeting room versus bedroom availability
 Analyze production statistics and yield information to identify potential new business, markets, trends and highlight findings to Sales & DBD
 Performs other duties required to provide the service brand behavior and genuine hospitality
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
 Increases average rate by training employees in appropriate sales techniques on a regular basis.
 Follows hotel grooming, hygiene and dress standards
 At all time projects a favourable image of the hotel to the public
 Recommends pricing, market segment and distribution strategies
Serves as project lead for hotel utilization of the HARMONY Product Suite including CHW eXpress and WEBFocus reporting.
 Resolves issues by working with distribution & IT to identify and implement solutions
 Implements pricing controls for to maximise revenue
 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
 Monitors status regularly and adjusts strategies where appropriate.
 Contributes to the planning and co- ordination of hotel housing activities by working closely with the Sales, Catering, Housekeeping and other departments
 Maintains a favourable working relationship with all other company employees to foster and promote co- operative and harmonious working climate
 Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance

 Excellent oral and written communication skills
 Able to collaborate effectively with other hotel employees and managers to ensure teamwork
 Strong statistical and competitive analysis skills
 Minimum one- three years experience
 Strong analytical and organizational skills
 Strong Microsoft Office suite and reporting system skills
 Bachelor’s degree preferred

Employee health care and attractive corporate activities inside and outside the company Opportunities for training and development in an international hospitality environment
Được hưởng các chính sách phúc lợi theo quy định của nhà nước và công ty
Be entitled to welfare policies in accordance with state and company regulations
Làm việc trong môi trường năng động, chuyên nghiệp, có nhiều cơ hội phát triển nghề nghiệp
Working in a dynamic, professional environment with many opportunities for career development
Chăm sóc sức khỏe nhân viên và các hoạt động đoàn thể hấp dẫn trong và ngoài công ty Cơ hội được đào tạo và phát triển trong môi trường khách sạn quốc tế

Cập nhật gần nhất lúc: 2024-04-03 11:40:53