Core
- Contribute to reducing the cost of distribution by finding new and less expensive means of delivering business.
- Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…).
- Provide weekly dynamic by- day by- segment forecast of expected results, variances and budget comparisons.
- Oversee revenue management and distribution strategy of the property and manage day to day yield operations.
- Responsible for best practice standards to include: competitor analysis (incl price vs value evaluation); environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
- Manage and oversee strategy for all OTA channels.
- Analyze overall monthly property performance and provide summary report with recommendations to improve long term strategies.
- Ensure all related systems are configured correctly, validated and working to full capacity.
- Perform daily pick- up analysis, strategy adjustments and reporting.
- Prepare outline for and support the annual revenue budget process.
- Create and develop pricing strategies in conjunction with the individuality of each property.
- Conduct quarterly property performance review and develop strategic and tactical action.
- Regularly check the input and the quality of data (segmentation, denials tracking, etc…) and work with Reservations & Operations to resolve any issues.
- Create and maintain a 3 month rolling demand & sell calendar for Short Stay and 6 month rolling demand & sell calendar for Long Stay.
- Responsible for assessing, analysing and pricing for adhoc Long Stay and Group business strategies.
- Ensure Brand web site booking process is maintained up- to- date and functional.
- Work in liaison with property sales and reservations departments as a team.
- Perform regular competitive benchmark studies and be informed of market trends.
Internal / External Relations & Communication
- Represent the Ascott Group in a professional manner in all contexts, ensuring positive relationships are developed and maintained with all relevant external parties, including government, industry and regulatory bodies, shareholders and suppliers.
Human Resource Management and Leadership
- Facilitate and champion the Ascott goals, behaviours and philosophies.
- Identify, implement and monitor relevant development programmes ensuring transfer of knowledge into the workplace.
- Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of the department to achieve financial and service quality targets.
- Ensure compliance with all human resource regulatory requirements.
- Identify and develop talent, ensuring a succession plan for self and staff.
Operational Excellence
- Lead in formulating appropriate strategies and policies for the department as applicable.
- Monitor department to ensure service standards are within Ascott standards.
- Plan objectives and establish responsibilities and procedures for attaining objectives.
- Work with departmental heads ensuring cohesive, dependable and efficient service delivery.
General
- Inspire property’s key personnel to further embed a revenue management culture.
- Perform any additional duties or projects as directed by the Company.
- Achieve Key Performance Indicators as set and agreed to.
Authority
- Ensure compliance and implementation of authority limits outlined in the Ascott Delegation of Authority Policy Manual.
- Financial authority is outlined in the Ascott Financial Authorisation Limits guidelines.
