POSITION SUMMARY
Responsible for maximizing the revenue and profit associated with guest rooms. Recommend and maintain the key functions of pricing, inventory management, forecasting, budgeting, and sales strategy for the transient, wholesale and group segments. Identify new revenue opportunities and effectively communicate sales strategy and pricing to all key stakeholders. Oversee the Reservations Sales Team (where applicable). Maintains productive relationships with stakeholders, including hotel General Managers, sales leaders, franchisees and owners.
CRITICAL TASKS
Analyzing and Reporting Revenue Management Data
•Analyzes information, identifies current and potential problems and proposes solutions.
•Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
•Generates updates on transient segment each period and continually analyzes transient booking patterns.
•Assists with account diagnostics process and validates conclusions.
•Maintains accurate reservation system information.
•Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.
•Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
•Generates and provides accurate and timely results in the form of reports, presentations, etc.
•Observes, receives, and otherwise obtains information from all relevant sources.
•Submits reports in a timely manner, ensuring delivery deadlines.
•Analyzes weekly and monthly STAR information to assist in analyzing past strategies; identifies areas needing improvement, identifies competitor set strengths, and develops strategies to best capture available Market Share.
•Analyze STAR information to assist in development of RevPAR Index forecasts.
•Generates yearly room revenue budget.
Managing Revenue Management Strategy
•Provides critical input to property leaders for development of market sales strategy.
•Provides revenue management functional expertise and leadership to general managers and property leadership teams
•Implements and evaluates revenue tests.
•Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
•Assists hotels with pricing and provides input on business evaluation recommendations.
•Provides recommendations to improve effectiveness of revenue management processes.
•Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.
Building Successful Relationships
•Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.
•Communicates market direction to revenue management, sales and hotel leaders.
•Develops constructive and cooperative working relationships with others, and maintains them over time.
•Develops and manages internal key stakeholder relationships.
•Provides targeted and timely communication of results, achievements and challenges to the stakeholders.
