Revenue & Reservation Manager

• Monitors transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses and implements changes in distribution plan accordingly
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Ensure that appropriate overrides are in place, special events are accurately loaded in the system
• Work with Director of Sales & Marketing and Sales Team members to encourage strategic selection of the right piece of business, in keeping with brand guidelines
• Determine unconstrained demand and maintains the data within the Demand Analysis strategies, both future and historical
• Maintain rates which promote integrity and which protect the relationships with long term customers
• Completes all rooms and revenue forecasting to accurately project unconstrained demand
• Interview, select and recruit direct reports
• Optimizes hotel and corporate pricing strategies through definition and management of BAR levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels
• Continuous analysis of changing channel distribution models and the impact on consumer booking trends
• Identify and develop team members with potential
• Work with Revenue Management Team to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel
• Track and analyze of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepares revenue updates as required
• Chairs and prepares materials for the weekly Revenue Management Meetings
• Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes

• Proficient in MS Excel, Word, & PowerPoint
• Ability to work effectively and contribute in a team
• Diploma in Tourism / Hospitality Management
• Prior experience in Revenue Management is an asset. Minimum of 2 years of experience as Sales Manager / 3 years of experience as Front Office or Reservations Manager / 2 years of experience in a related field
• Strong leadership, interpersonal and training skills
• Service oriented with an eye for details
• Good communication and customer contact skills\
• Excellent reading, writing and oral proficiency in English language

Uniforms, laundry, free shift meals
Attractive salary, 100% service charge during probation period
Opportunities to grow within our property and across the world
Social insurance, health insurance and other benefits

Cập nhật gần nhất lúc: 2024-04-28 21:45:14