Room Attendant/ Nhân viên Buồng phòng

Actively participates in organized meetings.
Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to s standards and procedures.
Carries out valet services when required including delivery of linen or processing laundry orders.
Ensures guest services specified by supervisor and guests requests are promptly and
Report guest complaints to supervisor immediately.
Replenishes guest supplies.
Reports and submits lost and found articles to superior immediately.
Maintains equipment in proper state of cleanliness
Records room status in allocated section accurately.
Adheres to personal grooming and hygiene standards.
Creates and maintains floral arrangements.
Maintains a section room report.
Performs other task assigned based on the hotel needs or requirements
Attends meetings and training sessions as required.
Assist guests and escort them to locations within the hotel at their request
Meets with supervisor and takes on daily assigned tasks.
Anticipate guest needs, handle guest enquires, and solve problems
Reports damage or malfunction in hotel rooms to supervisor. and repair...
Creates a positive hotel image in every interaction with internal and external customers.
Reports unusual behavior/activities on floors to supervisor
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Maintains a daily room checklist.

Job knowledge/ skill:
Education: Graduate at least from high school (housekeeping certificate is preferred)
Able to priorities requests effectively.
Must be organized and structured.
Polite, courteous and helpful.

Experience: Experience in housekeeping department in 1 year at the same position is preferred.
Additional skill required:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees.
Able to speak in Basic English.

100% service charge in probation time, full insurance, healthcare plan and 24 hours insurance
A lot of opportunities for training, development and internal promotion
5 days off/week
Great discount on room rate and F&B for associates, family and friends

Cập nhật gần nhất lúc: 2024-03-16 21:25:30