• Seek opportunities to continually improve guest service
• Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader
• Ensure a high level of cleaning is maintained in work area
• Adhere to the hotel’s security and emergency policies and procedures
• Carry out other tasks as directed by your supervisors
• Provide a courteous and professional service at all times
• Report for duty punctually wearing the correct uniform and name badge at all times
• Maintain good working relationships with own associates and all other departments
• Report maintenance deficiencies to the Floor Shift leader
• Offer all possible assistance to guests and respond to guests request
• Cleans and supplies guest rooms according to standards and procedures
• Maintain all equipment in good working condition
• Keep trolley neat and adequately supplied
• Promote the hotel products and services
• Take appropriate action to resolve guest complaints
• Does turndown service when required
• Deliver high quality service to guests
• Responsible for the cleanliness of assigned guest rooms and service areas.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Ensure master keys are kept secure at all times
• Adhere to hotel cleaning and maintenance programs
• Ensure guest needs and reasonable requests are met
• Keep linen room neat and in good order
• Respect guest privacy when room is on “Do not disturb” status

• Education: Graduate from high school and skill training school.
• Profile of Competency: Good knowledge for using chemicals and clean rooms

To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
Have 12 annual leave days for a working year
Work 5 days per week- 2 days off per week
Get 24/24 accident insurance during the term of the hotel contract
Get competitive salary & service charge

Cập nhật gần nhất lúc: 2024-06-06 04:25:03