Room Attendant | Nhân viên Buồng phòng

Empties soiled linen.
Provides night turndown service.
Maintains positive guest and colleague interactions with good working relationships.
Cleans and tidies pantry and toilet.
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Cleans and make- up guest rooms.
Maintains the cleanliness of corridors and surrounding back areas.
Checks and verifies room status report.
Cleans and packs the trolley.
Provides excellent service to internal customers as appropriate.
Works in a supportive and flexible manner with other departments.
Updates room status via telephone interface system.
Checks and cleans operating equipment.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner. Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly.
Refreshes flowers set in guestroom
Records and completes the Attendant’s Verification Report accurately.
Reports room defects.
Reports lost and damaged items.
Checks and replenishes Executive Bar. Raises bills for consumed Executive Bar items
Delivers the brand promise and provides exceptional guest service at all times.
Changes light bulbs in room.

Must be able to read and write to facilitate the communication process.
Minimum 12 months of prior experience as a Room Attendant.
High school or equivalent education required.

Professional working environment with international branding.
Competitive salary and packages.
Interesting training course provided by hotel and Rosewood group.
Service Charge.

Cập nhật gần nhất lúc: 2024-04-03 12:15:09