Room Attendant

Vacuums and racks the carpet.
Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
Responsible for achieving and exceeding the guest satisfaction score.
Replenishes guestroom and bath supplies.
Remove dirty bed linen and make up bed with clean linen.
Replace laundry bags and slips.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Dusts the room and furniture.
Enters and prepares the room for cleaning.
Resolve guest complaints, ensuring guest satisfaction.
Cleans guest bathroom/bedroom/floor corridor.
Realign furniture to the floor plan.
Maintain positive guest relations at all times.
Replenish amenities according to the operational standards.
Update status of rooms cleaned on assignment sheet.
Responsible for the Hotel property in the work area.
Clean closets and door tracks on check- out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
Attends to guest calls, guest requests /guest complaints in the area assigned to him.
Responsible for replenishment of guest complimentary water.
Responsible for the cleanliness and maintenance of his work area.
Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
Ensure security of guest rooms and privacy of guests
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Remove all dirty terry and replace with the clean par to the designated layout.
Inspect condition of bathrobes and replace soiled/damaged ones.
Dust and polish all furniture.
Responsible for following the standard operating procedures.
Return and restock cart at end of shift.
Empty trash containers and ashtrays.
Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Cleans the bathroom.
Checks and secures the rooms.
Remove soil, dirt, soap build- up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Cleans the closet.

Degree/Diploma in related major

Duty meals and uniform is covered by company
Opportunities to access to a career advancement with one of the world leading hotel group

Cập nhật gần nhất lúc: 2024-04-10 14:10:43