General Responsibility
Carry out any other reasonable task set by the Hotel&039;s Management.
Manage master keys in his/her possession.
To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care.
Carry out lost and found procedures.
To maintain a good rapport and working relationship with staff of all other departments.
To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
Be environmentally aware.
Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service.
To provide a courteous and professional service at all times.
To participate in the daily briefing with the Executive Housekeeper or Assistant Executive Housekeeper.
Attend training and meetings when required.
To maintain a high standard of personal appearance and hygiene at all times.
Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards.
Report maintenance deficiencies and items in need of repair.
Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment.
Supervises Housekeeping Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper and Assistant Executive Housekeeper
Ensures safety by assuring that all linen chutes are kept locked at all times.
Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day.
Prioritises special cleaning requests (VIP rooms, check- in).
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
Checks floor linen closets daily for cleanliness, adequate supplies and linen.
Verifies that trolleys are stored properly and closets are locked.
Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Attendant daily.
Supervises the completion of short notice requests for rooms.
Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed.
Ensures security of keys and pagers.
Ensures that linen closets are maintained as appropriate.
Assures proper handling of lost and found articles.
Ensure Housekeeping Attendants use the right technique when lifting, bending and using chemicals.
Inspects all check- out/stay over rooms for adherence of Brand’s standards.
Assists in inventories as requested.
Supervises Housekeeping Attendants in the cleaning of all common areas as requested by the Executive Housekeeper and Assistant Executive Housekeeper
Submits to Assistant Executive Housekeeper regular reports on required equipment repair.
Demonstrates to all Housekeeping Attendants how to perform each task in job description according to hotel service standard.
Responds to guest requests and immediately handles problems and complaints regarding all public areas.
Ensures all equipment and machinery are cleaned and maintained in good condition and stored correctly.
Supervises the work of Housekeeping Attendants and assists when necessary.
Prepares a checklist of cleaning tasks for Housekeeping Attendants to use while cleaning and maintaining all Hotel public areas.
Inspects all public areas to ensure that hotel standards are met for cleanliness, function and aesthetic value.
Prioritises and assigns work.
Provides Housekeeping Attendants with current information about Hotel facilities, services and special events who can make recommendations to guests.
Provides employees with the information needed to perform their job effectively.
Orients employees to the department and hotel and provides on- the- job training on job responsibilities.
Ensures high standards of personal appearance and hygiene with clean and pressed uniforms and name badge as described in the staff handbook for all Housekeeping Attendants.
Provides assistance to guests in all hotel emergency evacuation and medical procedures.
Reports any health and safety hazards to Assistant Executive Housekeeper and Executive Housekeeper.
Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities.
Performs any other duties when assigned by Assistant Executive Housekeeper or Executive Housekeeper.
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Performs other duties required to provide the service brand behavior and genuine hospitality.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Adhere to hotel policies and procedures:
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Communicate effectively with guests, co- workers and the manager.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Follows safety and security rules and procedures.
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Attends work on time as scheduled.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment.
At all times projects a favourable image of the Hotel to the public.
