• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Effective control over valet parking to ensure minimal costs.
• Compile and distribute security reports to relevant departments.
• Be fully conversant of company terrorist procedures and convey to staff
• Responsible for budgeting for the department.
• Works with Human Resources on manpower planning and management needs
• Ensure highest level of guest satisfaction by providing quality guest services.
• Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures
• Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
• Prepare incident reports and ensure all allegations are properly followed up
• Ensure all incidents are documented as required by internal guidelines.
• Perform leadership training for all senior security personnel
• Plan, deliver and facilitate regular staff awareness training
• Direct day- to- day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Responsible for management of key control within all departments
• Effective utilization of outsourcing to ensure payroll costs is minimized.
• Maintain good communication and work relationships in all areas of the hotel
• Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
• Rendering First- Aid to guests and employees as required by internal guidelines.
• Training and development of supervisors and associates within the department towards the promise of “Room to Grow”.
• Minimize payroll costing by effective staff control and hiring processes.
• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
