Sale Support (Technical Background )Urgent job Damen Song Cam Shipyard Co., Ltd

Department:
SEA service hub department
Report to:
SEA service hub manager
PURPOSE AND SCOPE OF THE JOB
Simple quotation and order handling and/or provide day- to- day support to Sales prior to, during and after sales process, by assisting with customer enquiries and sales administration in line with sales plan and needs of sales teams in order to optimise sales process and assist with the realisation of sales targets
KEY RESPONSIBILITIES/ ACTIVITIES
Analysis
- Collect, select, structure, combine and interpret customer and sales data, information and developments based on analyses and extensive research
After sale service calls
- Contact customers before/after purchase, explore the customers’ (initial) request/demands, impressions and experiences and answer sales- support related questions
Proposal & contract support
- Contribute to the draft of proposals and contracts by gathering all relevant documents and other input in close cooperation with sales and business development
Account management
- Develop and strengthen relations with (strategic) customers and act as a business partner by informing the customer on Damen portfolio development
Construction & aftersales
- Monitor production process, contracts and relationships with customers, assess and ensure correct handling of claims
New business
- Track and analyse the market (developments), initiate relationships with potential (key) customers and detect and acquire new business opportunities
Networking & stakeholder management
- Build and maintain a network of internal and/or external stakeholders, represent Damen and own division/area/market, initiate market activities in line with business needs, policies and external developments

KEY COMPETENCIES
- Accuracy: Accurate and on top of things (part sales)
- Communication: Easy to communicate with different levels in the organization internally and externally. Get things done internally.
- Expertise/Knowledge:
+ Commercial expertise
+ Knowledge of the Viet Nam market, culture, maritime business and supply base
- Focus of activities: Able to review, analyse and judge standardised incoming requests and execute a moderate number of sales (support) activities for such requests, based on existing procedures, precedents and examples
- Optimisation: Executes and/or signals improvements to the quality of processes
- Flexibility: Being able to change or be changed easily according to the job requirement
- Networking: Ability to develop and maintain relations, alliances and coalitions within and outside the organization and to use them in order to obtain information, support and cooperation.
- Take innitiative: Be the first to take action in a particular situation
REQUIRED QUALIFICATIONS
Education
- Knowledge of Microsoft office
- University certificate majoring Technical and Marketing/ Sales (plus point).
- Good Written and Verbal English
Experience
- 3 to 5 years of relevant work experience
- Experience within Damen has preference

13th month salary & holiday bonus

Local and International training course

Summer trip

Cập nhật gần nhất lúc: 2024-04-03 12:03:41