Sales Admin Officer

Missions
Assist the Supply Chain Manager and Sales Manager in Customer Service tasks to deliver the best service within function.
Roles and Responsibilities
· Coordinate with sales team to send daily/monthly order forecast of products to relevant departments.
· Follow up delivery documents and return to accounting team on time.
· Prepare sales invoices/ delivery orders/ delivery notes on daily basis.
· Arrange internal/external trucks for cost optimization and ensure smooth delivery.
· Assist with placement of orders, refunds, or exchanges.
· Follow up activities of deliveries by motorbikes/ trucks especially in HCMC.
· Arrange relevant documents of delivery and update to customers upon request.
· Coordinate with relevant departments to answer customer’s complaint.
· Other ad – hoc tasks assigned by the superior.
· Handle delivery complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
· Data follow up of inventory in HCMC and report to relevant departments.
Support Sales team:
· Support for documents, contracts with customers and all kinds of documents of products.
· Support for supermarket sales orders and problem solving.

· Ability to multitask, prioritize and manage time effectively.
· Ability to take business trip and overtime as required
· Good communication and presentation skills
· Proven customer support experience
· Strong phone contact handling skills and active listening
· Good command in English
· Familiar with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters.
· At least College degree diploma or relevant experience

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Cập nhật gần nhất lúc: 2023-12-08 22:15:31