JOB SUMMARY
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales- related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
JOB SPECIFIC TASKS
Administrative Support
• Responsible for the daily administrative work of the department.
• Assist in compiling periodical reports.
• To manage the office supplies inventory of the department and minimize any wastage & responsible for all ordering/purchasing in BirchStreet.
• Responsible for the maintenance of all equipment in the office.
• Preparing meeting minutes and distribute to related personnel.
• In charge of the departmental notice board and make certain that the relevant information is posted.
• Compile the attendance record and keep track on all overtime record and leave application record and updating in Sunfish.
• Handling incoming calls and assist in handling guest enquiries.
Coordination with other departments
• Act as a key coordinator between Human Resources on roster arrangements, attendance record, leave record and other HR related matters.
• Handle the flow of correspondence and memos with other departments.
• Responsible for booking of transportation for FAM trips and all S&M team staff travel
Sales Support
• Assist in data input in the system.
• Prepare sales contracts and correspondence for customers.
• Handle sales enquiries to relay the requests to respective sales associates.
Filing
• Conduct regular filing audits and report to DOM on any defects.
• To make certain that all hotel collaterals are well stocked and are properly stored.
• To be in charge of the office filing system and be sure that all correspondence are properly filed.
