Sales Coordinator/ Điều phối viên kinh doanh

Purpose:
• Assists operationally and administratively in the achievement of department’s pre- determined sales and revenue targets
Administration
• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
• Establishes an efficient trace File to ensure that all business booked is properly tracked.
• Assists in consolidating and preparing Sales report.
Customer Service
• Entertains and conducts hotel inspections to clients whenever required.
• Liaises and works closely with the related operation departments ensuring guest&039;s requests and expectations are being met.
• Maintains positive guest and colleague interactions with good working relationships.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow- up is conducted in a timely manner.
Marketing
• Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
Operational
• Assists in the distributions of relevant hotel information to clients when required.
• In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.
• Assists in the compilation of Market Surveys and Competitor Researches report.
• Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
• Prepares, compiles and distribute the weekly/ monthly reports in a timely manner.
• Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.
• Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
• Ensures the activities/events log book is being accurately maintained.
• Assists sales persons to telesales and make appointment for sales persons when required.
• Maintains good relationship with the established clientele and provides all necessary assistance when required.
• Maintains a detailed knowledge of hotel facilities, features and services.
• Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.
• Assists/participates in sales blitz.
• Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
People Management
• To carry out any other reasonable duties and responsibilities as assigned.

• Excellent command of English
• Can work independantly
• Good communication skill
• University graduate with a degree in Business, Hospitality or Management.
• Strong organizational skill

• Accident 24/7 Insurance
• Competitive remuneration package• International and professional but friendly 5- star working environment.
• Other benefits following Hotel policy & Vietnam labor law
• Delicious and nutritious meal at Hotel Associate restaurant.
• Food and Beverage discount at Hotel restaurant.
• Uniform provided by Hotel.
• Social Insurance, Health Insurance and Accident Insurance as per law

Cập nhật gần nhất lúc: 2024-04-12 01:05:28