Department support
Ensure smooth running operation of the Division’s administrative functions.
Co- operate with all departments for smooth running operation.
The Assistant to Director of Sales & Marketing performs her duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Sales & Marketing.
Administration
Handle all typing work required.
Prepares & check all incoming communication message such as facsimile and email messages.
Update production reports of Corporate & Travel Agents monthly, quarterly and yearly.
Handle all incoming telephone calls and take messages and follow up.
Assist the Director of Sales and Marketing in organizing the filing system of the Division.
Assist the Director of Sales and Marketing in submitting reports to Accor HQ on monthly basis.
Ensure the cleanliness of the office.
Organize the recording system for all in- coming and outgoing correspondences as well as incoming telephone calls.
Assist in the dispatch and collection of correspondence in hotel.
Ensures that all complaints are reviewed and investigated by Director of Sales & Marketing and follow- up action is initiated by Sales persons.
Organize the recording system for all in- coming and outgoing correspondences.
Ensure that the stock of stationery items are accounted for and well maintained.
Assist in the packing of materials when required, eg. Hotel brochures, sales kits etc.
Issuing on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re- entered, if cancelled such space can be released.
Closely co- ordinate with Accor HQ in order to submit all require correspondent.
Take minutes of sales meetings.
Assist the Director of Sales and Marketing in issuing Travel Agents Contract Rates, questionnaire as requested.
Commercial
Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.
Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
Be updated with hotel promotion, information related.
Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
To pays a visits to potential accounts in view of entering into contracts with them, especially commercial accounts.
Keep him/her well informed about the product (lodging, catering and other facilities).
Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
Able to handle sales enquiries (hotel brochures, slides, sales kits and give away).
