• Maintain accurate management status reporting on business results, and Team Member action planning.
• Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise. In particular this includes Front Office, Reservations, and Events colleagues.
• Maintain a personal up- to- date knowledge on all Minor Hotels product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.
• Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.
• Actively participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
• Understand the relative importance and priority of the current account base, so that personal efforts can be directed accordingly.
• Ensure that all paperwork Team Member with the work of the department is processed quickly and efficiently, including letters, emails, contracts and reports.
• Practice effective cost control and adhere to internal procedures for approval of expenditure
• Take responsibility for your own professional development including strong financial literacy and negotiation skills, and strong face- to- face selling skills needed to become a future Sales Leader for Minor Hotels.
• Achieve all personal financial and non- financial objectives, working with department leadership to ensure these objectives are met.
• Drive opportunities to upsell and cross- sell Minor Hotels products
• Assist in establishing and maintaining client databases, and using those databases in promotions and marketing campaigns
• Ensure that you fully understand the business strategy and positioning of the Minor Hotels brand, and that you are able to effectively articulate this positioning in the marketplace. This is a responsibility of ALL sales professionals, regardless of their responsibility level.
• Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales- specific software, property PMS, the Microsoft Office toolset
• Provide all assistance to guests and clients in a proactive, professional and friendly manner
