Sales Coordinator

Order Processing

Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workfow.
Handle label inquiry/orders from receiving to shipment.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Daily input all orders received, check and release to production.
Fulfill all information on order tracking template and key into system.
Join in training/meeting to get full understanding about handling orders/queries

Delivery management

Negotiate with customer if necessary for any possible delay in delivery
Ensure on time delivery to meet customers&039; expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved

Customer service and management

Report order and delivery status regularly to Customer Service Leader.
Deal with and manage all claim and return requests from customers
Measure and collect customer satisfaction
Build customer service culture and ensure high customer satisfaction.
Response any inquiries from customer in a timely manner.
Other jobs assigned by Customer Service Leader

Experience in packaging field will be preferable
Language: English in business level
Meticulous, detail- oriented and problem solving
Skills: Good organization, negotiation and interpersonal skills
Experience: at least 3 years at similar level.
Good presentation and explanation
Ability to work under pressure
Education: College/University

Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Chăm sóc sức khỏe, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2023-12-09 07:00:09