Job description
About Us
Pet Adventures by Animal Doctors International are looking for an enthusiastic and dynamic Sales Executive to join our fast- paced and dynamic team in Ho Chi Minh City. This position will be in charge of from sales through to execution, this is the end–to–end.
Our Pet Adventures team is poised to expand across the region and establish itself as Asia’s top integrated pet travel brand. We’re looking for great people to join our team and help us grow into regional leaders. Be a part of our vision and help build the future of pet travel in Asia!
Animal Doctors International established in 2014. Currently, we have 10 veterinary hospitals and clinics in many countries with a full- service veterinary clinic driven by a passion for excellence.
Job Description:
● Liaise with the rest of the team to revise quotations, sell add- ons, modify the relocation plans, in order to enhance the client experience.
● Communicate with clients efficiently to consult them regarding their travel plans, overcoming rejection, to prepare for their relocation and reassure them throughout the whole process.
● Build good connections with government departments, and facilitate the process of applying for and issuing of documents related to import and export in a timely manner.
● Support other team functions when needed
● Support the Head of Department on various tasks outside your main job scoop when asked to.
● Coordinate with the Pet Adventures team in all our locations to ensure an extraordinary client experience.
● Actively build up a network of service providers and industry stakeholders
● Collect and verify client documents and details and make sure they comply with requirements from airlines and handling agents.
● Stay up to date on market trends, competitors and give feedback and suggestions to the team on how to improve and grow in your market.
● Coordinate with selected partners and all stakeholders to plan and execute the relocations.
● Train and support new team members to integrate, become operational and achieve team objectives and targets.
● Support clients to schedule pre- travel and clinical appointments.
● Arrange transportation to and from vet hospital, government office, client residence, as well as other locations when needed.
● Handle client inquiries throughout the full sales funnel, from new lead, to converting to confirmed move, and all the move execution until safe and successful arrival at destination.
● Handle any unforeseen situations during the relocation execution and communicate with the client on all pertinent updates.
Job requirements
● A commitment to excellent customer service
● Communication skills in Thai is highly valued
● Understanding of the sales process and dynamics
● Able to work comfortably in a fast- paced environment
● Bachelor’s degree in tourism, business, logistic or related field.
● Exceptional self- learning ability, requiring little to no training in sales & customer service
● Self- motivated and innate ability to work independently
● Minimum 2 years of experience in sales
● Excellent written and verbal Vietnamese and English communication skills
Why Us?
● Competitive salary and commission structure. Competitive remuneration package.
● International, English- speaking working environment
● Fantastic opportunity to be part of a high- growth company early in its life.
● Work with a passionate team committed to increasing quality veterinary access for animals and their owners.
● Regular Staff Events and Fresh Fruit deliveries
● 10,000,000VND of petcare credit every year
● Dynamic and positive work culture that encourages initiative and new ideas
● And of course a pet- friendly office!
Location: Thao Dien, Thu Duc City, HCMC
