Floor Operation
- Collaborate with Customer Service team to train and supervise brand staff to follow Lotte Mall regulation
- Collaborate with Customer Service team and related departments to solve customer complaint and any other arising problems quickly and effectively
- Control product quality, prices, TAG, visual merchandise of the brands in charge; Managing the demand- supply of the products
- Floor checking: Supervise hygiene, technical, activities issues at the floor on operation time
Sales & Marketing Event
- Implement sales confirmation, deduction, manual list, modify sales error by sequences on time
- Supervise sales performance and prepare sales plan with low sale brands
- Participate in creating and organizing marketing events with Sales Planning & Marketing team to grow up sales and attract new customers
- Invite and support brands to propose promotions to match with seasons, Lotte events (Gala Night, Lotte Private Sale, Anniversary), promotion program via Lotte channels (Facebook, Website, LCD, etc.)
- Discuss on time with tenants to co- operate and support them with marketing program, promotion events, staff and merchandise management to ensure professional brand and enhance revenue
Leasing & Lease Agreement
- Maintain and build up relationship with current tenants and potential tenants as well to evaluate busines status, plan and strategies of them
- Supervise and keep track with changes of market to build potential and trendy vendor list in categories
- Proceed extension or termination of Tenancy Agreement with tenants on expiry date, inform tenants of termination procedures and deposit return
- Actively contact tenants to find out about their business potential and demands for premise at mall, thereby introduce Lotte Mall premises to tenants
- Build and report for approval of T&C policy for each tenant; Draft and negotiate to finalize content, and get signature of Tenancy Agreement, Offer to Lease (OTL)
Fitting In- Out
- Cooperate with Design team to build up and adjust layout, CAD files
- Co- operate with tenants and Design, Facility team to complete final drawings on time
