Sales Manager - ILO

Individual & Team: consult new/current customers of the education plan
- Understand ILO’s products & offerings
- Know your customers
- Follow up & support to ensure our commitment
- Understand customers’ needs and financial capabilities
Individual & Team: Arrange new students into new classes/current classes
- Convince students to put them into those suitable classes
- Find the most suitable classes that match students’ requirements
- Follow up with the Academic team to ensure full support for customers
Individual & Team: Maintain high quality customer sales & care service
- Handle customers’ queries/problems/issues promptly and effectively
- Work closely with AO to ensure customers’ satisfaction during the time they are with ILO Academy
- Follow up to ensure the personalized education plan is implemented properly by both ILO and customers
Team: Team development & engagement
- Conduct mentoring/coaching sessions for underperformance/potential AO.
- Follow up and have regular 1- 1 meetings with each AO.
- Propose appropriate training courses for AO team.
- Conduct regular engagement & performance enhancement activities for AO team.
- Monitor all the Customers’ Satisfaction Surveys at their centres to ensure the customer experience is up to our expectation

● Mentoring & Coaching skills.
● Experience in sales and customer service is preferred.
● Problem- solving skills & attitude.
● Relationship- oriented leader.
● Fluent in English
​● Bachelor or above degree.
● Excellent communication skills.
● 3+ years of proven experience, knowledge and high interest as a Client
● Customer- oriented mindset.
● Teamwork and leadership skills.
● Aptitude for fostering positive relationships with current customers and new customers.

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Cập nhật gần nhất lúc: 2024-04-03 11:19:20