RESPONSIBILITIES
Customer Consultation and Care:
Listen attentively to their inquiries, concerns, and feedback.
Provide accurate information and personalized assistance to enhance their overall experience
Engage with customers via phone, email, and social media platforms (such as Facebook).
Guidance on Company Services:
Explain the features, benefits, and value propositions of our offerings.
Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
Information Management:
Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
Regularly update and supplement customer information.
Financial Monitoring and Issue Resolution:
Keep track of customer feedback and report any issues for timely resolution.
Monitor fees, promptly address complaints, and handle cancellations.
Proactive Customer Engagement:
Call clients in person when necessary to understand their needs and preferences.
Initiate proactive outreach to gather feedback from customers.
Relationship Building:
Establish and nurture strong customer relationships.
Continuously monitor customer situations and provide timely advice and support.
WORKING HOURS: (Night Shift)
09:30 PM – 05:30 AM
Monday to Friday
REQUIREMENTS:
Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
Proficient computer and internet skills, understanding of social media and e- commerce.
Age range: From 22 years old and above.
Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
Good English communication skills are an strong advantage. (English level Ielt 5.5 – 6.0 or equivalent)
Basic knowledge of marketing
BENEFITS:
Special welfare policies for core members with a long- term perspective.
Opportunity to work with teams in both Vietnam and the USA.
Monthly income: > 30,000,000 VND
Annual trips; bonuses for holidays and Tet (Vietnamese New Year); 13th- month salary.
Long- term stable career development opportunities.
Employment records are provided, and entitlement to social insurance, health insurance, and unemployment insurance by legal regulations.
Dynamic and friendly working environment with attractive welfare benefits.
