Sales Operations Specialist (B2B)

Sales & Post- Sales Project Ownership

Ad- hoc Support: Provide administrative and operational support to the Sales team as requested to facilitate deal closures.
Onboarding & Execution: Lead the transition from sales to implementation. Ensure all client requirements are accurately captured and handed over to delivery teams.
Issue & Complaint Handling: Serve as the primary point of contact for resolving post- sales operational issues. Coordinate with internal departments to provide timely solutions for B2B clients.
Project Monitoring: Act as the "Project Owner" after the contract is signed; track milestones, ensure deadlines are met, and keep stakeholders updated.

Process Management & Documentation

SOP Compliance: Maintain and enforce standard operating procedures (SOPs) for pricing, payment terms, contracting, and client onboarding.
Process Improvement: Collaborate with cross- functional departments (Finance, Legal, Tech) to build and refine SOPs that eliminate bottlenecks.
Contract & Document Management: Manage the lifecycle of B2B contracts, proposals, and administrative paperwork with high attention to detail.

Data Management & Reporting

CRM Administration: Maintain accurate and up- to- date records of leads, deals, and client information in the system.
Reporting: Generate and analyze key reports, including:
Deal & Contract Management: Monitoring the status of active contracts and renewals.
Project- based Reports: Custom reports to track the performance of specific B2B projects.
Lead Generation Reports: Tracking the source and quality of leads.

Experience: 1–3 years of experience in Sales Operations, Sales Support, or Project Coordination for B2B
Skills:
Attributes: High attention to detail, organized, and capable of working independently in a fast- paced environment.
Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Excel (advanced formulas).
Strong Project Management mindset with the ability to multitask and meet deadlines.
Excellent problem- solving skills and a proactive "can- do" attitude.
Communication: Strong interpersonal skills to collaborate effectively across different departments.

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Cập nhật gần nhất lúc: 2025-12-23 12:45:03