Sales Supervisor (Telesales) - Giám sát kinh doanh (Hà Nội)

Sales operation planning, management and monitoring:

Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
Manage tele sales agents, field sales agent through team leaders
Ensure all the audit requirements are met and follows the policies laid down by the company
Delivery the sales targets
Maintain of low attrition rate for agents and team leaders
Ensure the changes in the policies are communicated in time to staff

People development, training and motivation:

Recruitment of agents
Implementation of any process which helps improves process efficiency
Termination of agents on account of non- performance / disciplinary issues

Problem Complexity:

Satisfactory Audit ratings and visit memo’s
Non routine – Non- cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non- delivery of targets, reduction of no of seats Performance measures
Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
Daily & monthly originations of loans/insurance policies
Monthly Attrition MIS
Routine Problem – Agent not reporting to work, non- adherence of the process by an agent / team leader
Daily & monthly productivity MIS reflecting the calling & conversion metrics

Qualification:
University Graduate, Business Management or Marketing subjects are advantages
Work Experience:
Minimum 5- 7 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies.

Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent

Knowledge:
Should have basic knowledge of the financial/insurance products.
Skills

Good team player & fast learner
Good command over English.
Excellent MS- Office skills
Good communication skills

Attitude

Trust- worthy
Proactive
Positive thinking

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:28:28