Sales Supervisor (Telesales) - Giám Sát Kinh Doanh [HCM]

Sales operation planning, management and monitoring:

Maintain of low attrition rate for agents and team leaders
Ensure all the audit requirements are met and follows the policies laid down by the company
Delivery the sales targets
Ensure the changes in the policies are communicated in time to staff
Manage tele sales agents, field sales agent through team leaders
Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards

People development, training and motivation:

Recruitment of agents
Termination of agents on account of non- performance / disciplinary issues
Implementation of any process which helps improves process efficiency

Problem Complexity:

Non routine – Non- cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non- delivery of targets, reduction of no of seats
Routine Problem – Agent not reporting to work, non- adherence of the process by an agent / team- leader

Performance measures

Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
Satisfactory Audit ratings and visit memo’s
Daily & monthly originations of loans/insurance policies
Monthly Attrition MIS
Daily & monthly productivity MIS reflecting the calling & conversion metrics

Qualification: University Graduate, Business Management or Marketing subjects are advantages
Work Experience:

Minimum 3- 5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent

Knowledge: Should have basic knowledge of the financial/insurance products.
Skills

Excellent MS- Office skills
Good team player & fast learner
Good communication skills
Good command over English.

Attitude

Proactive
Positive thinking
Trust- worthy

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:31:16