Communication with customer to/in order to sign contract/consult our services or products
Respond to queries received from customer within an appropriate timeframe to ensure all emails are answered.
Communicate daily to keep customer informed on order status by responding to their emails and updating weekly report
Support the customer during their visits to the factory by participating in range meeting reviews and sending a follow up summary of all points discussed
Assist with all Merchandising activities – customer related to support Senior Merchandiser for meeting the customer’s requirements
Receive customer comments, translate and communicate to factory
Receive and check purchase orders for Sampling and Production
Ensure all submissions (samples, fabric, treatments etc.) meet the customers quality expectations before sending
Ensure customer is sending orders/ comments/ information in accordance with agreed order dates
Send Weekly reports to inform customer of current status for Sampling and Production orders.
Prepare costing sheet and send customer FOB quotes within required timeframe and negotiate with customer to confirm pricing
Check the received tech packs include all necessary info; garment spec, fabric spec, label spec, artwork spec if applicable
Check all submissions (samples, fabric, treatments etc.) match the customers specification before sending
Assist with all Merchandising activities – factory related to support Senior Merchandiser in communicating and controlling PO details within the factory
Ensure all sampling and production meets the quality expectations of customer
Raise purchase orders for all raw materials and track the delivery of each to ensure the input to factory is correct for the critical path and exit date
Track sampling and production to ensure Merchandiser tasks are prepare on time i.e. PP dockets
Raise purchase orders for treatment and CMP and track this to ensure the input and output are relevant for the critical path
Other tasks as assigned:
Support Senior Merchandiser and Merchandising Manager when needed
